Returns and Refund Policy

Return & Refund Policy

You have 30 days from the day you receive your order to request a return.

Cancellation period

You can cancel your order free of charge at any time before it has shipped. Email us at info@lanevincent.com with your order number as soon as possible. Once your order has shipped it can no longer be cancelled, but you can still return it within the 30-day return window.

Condition of returned items

To be eligible, your item must be unworn, unwashed, and in the same condition you received it, with tags attached and in its original packaging. You'll also need your order number or proof of purchase.

How to return an item

To start a return, email us at info@lanevincent.com. If your return is accepted, we'll send you a return shipping label with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Shipping costs

If your item is defective, damaged or incorrect, return shipping is free. For all other returns, the cost of the return label is deducted from your refund. Original shipping is free on every order, so there are no shipping charges to refund.

Restocking fee

We do not charge a restocking fee.

Damaged goods

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away with your order number and a photo, and we will send you a replacement or a full refund at no cost to you.

Non-returnable items

Personalized items and gift cards cannot be returned. If you're unsure about a specific item, just ask us before you buy.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refund method

Refunds are always issued to the original payment method used for your order.

Refund processing time

We'll email you once we've received and inspected your return to let you know whether your refund is approved. You will receive your refund within 10 business days of your return reaching us.

If you haven't received your refund within this time, please contact us at info@lanevincent.com.

Contact information

Store name: Lane Vincent
Company name: ML ECOM OPERATIONS B.V.
Company address: Prins Frederik Hendriklaan 84, 1411 GB Naarden, Netherlands
Warehouse address: 7929 Fawn Court, Staten Island, NY 10306, United States
Returns: Do not send items back without authorisation. Contact support first for an RMA number and the return address.
Phone: +1 (929) 235-1311
Email: info@lanevincent.com

Monday to Friday | 8:00 AM – 4:00 PM (ET)
Weekends | Closed

We aim to respond to all inquiries within 24 hours.